FAQ
General Questions
What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns
on all e-bikes within 14 days of the purchase date. For details, Please Click Here to Check.
How do I track my order?
Once items are shipped we will send you a shipping confirmation email with the
tracking number. If you need assistance please contact info@happyrunbike.com
Can I cancel or modify my order?
To cancel an order, please contact us at info@happyrunbike.com before the order
is shipped. Submitting a cancellation request before shipping does not guarantee that the
cancellation will be successful. If the cancellation is successful, the customer will receive an
email confirmation. For more details, Please click here.
Do you have a physical store?
Yes, we have dealerships across various states in the U.S. You can use our
dealer map to find a store near you. Click here to view it.
Product Questions
What is the top speed for all Happyrun eBikes?
Tank G100: 34-38 MPH
Tank G100 Pro: 45-50 MPH
Tank G300 Pro: 45-50 MPH
Tank G300 SE: 32-36 MPH
Tank G100 Pro: 45-50 MPH
Tank G300 Pro: 45-50 MPH
Tank G300 SE: 32-36 MPH
What are the recommended rider heights for Happyrun eBikes?
Tank G100: 5'3" - 6'5"
Tank G100 Pro: 5'3" - 6'5"
Tank G300 Pro: 5'1" - 6'5"
Tank G300 SE: 3'11" - 6'1"
Tank G100 Pro: 5'3" - 6'5"
Tank G300 Pro: 5'1" - 6'5"
Tank G300 SE: 3'11" - 6'1"
What is the waterproof rating of the e-bike?
All our e-bikes have an IPX5 waterproof rating, making them suitable for riding
in rain, snow, and even on the beach.
Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard,
American Express, etc.), PayPal, affirm, and klarna.
Do you offer installment payment options?
Yes, we offer installment plans for all Happyrun e-bikes. You can select Affirm
or Klarna at checkout.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All
transactions are processed securely and we use industry-standard encryption technology to protect
your information.
Shipping Questions
How long until I receive my bike?
For in-stock e-bikes, we typically process orders within 24 hours ( Weekends may
be delayed ), and FedEx delivers within 3-5 days. For pre-order bikes, the shipping date will be
noted below the product title.
Do you offer free shipping?
Yes, we provide FREE shipping to the lower 48 states in the US. But we DO NOT
ship to PO BOXES or APO.
When will the free gift items included with my electric bike be shipped?
If the purchased e-bike comes with a free accessory package promotion, the free
accessories are typically shipped within 14 days of placing your order. They may arrive later than
the e-bike, so if you receive your bike first, please don't worry about the gift's delivery.