Warranty Policy
Warranty Region
Only applicable to United States e-bike purchases from happyrunbike.com. Bikes purchased outside the Happyrun official website, shall contact their original dealer for after-sale service. All Happyrun bike owners are entitled to contact the Happyrun CS Team for troubleshooting service throughout the lifetime of bikes.
For clarity, we DO NOT ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.
Warranty parts will only be shipped within the continental (the lower 48 states) United States.
Warranty Start
Happyrun warrants the Products for a limited time from the date of delivered of the orginal purchase against defects in materials and workmanship when used normally in accordance with Happyrun's published guidelines.
The following table outlines the timeframes and terms of service for our various components.
|
Item |
Parts |
Warranty |
Terms and Conditions of Service |
|
Structure |
Frames |
36 |
Natural deformation, open welding, desoldering fracture phenomenon, quality problems caused by can be replaced. Self-modification, collision damage, etc. is not warranty. |
|
Front Forks, handlebar |
12 |
||
|
Other Essential |
Pedals, Tires, Saddles, Fenders, Pedals, Brakes, Brake Discs, Brake Rods Discs, Brake Levers |
3 |
Punctures from sharp objects, collision damage, and similar issues are not covered under warranty. Additionally, human-caused damage, self-modifications, and damage to parts or accessories from collisions are excluded from warranty coverage. |
|
Crank Chain Plate, Wheel Hub, Spoke, Derailleur, Freewheel, derailleur, Chain, Bottom Bracket, Shock Absorber, kickstand, rims, shifter |
6 |
||
|
Electrical parts |
Motors, Halls, Bearings, Controller, Charger, Main Harness |
12 |
1. Short circuits, burnouts, and performance failures caused by manufacturing defects are covered under warranty. However, damage caused by water ingress, disconnections, or human error is not included. |
|
Display, Speed Control Knob, Booster, Throttle |
6 |
||
|
Headlights, Turn Signal Light, Taillight, Keys, Switches, |
3 |
||
|
Batteries |
12 |
The batteries are engineered to maintain up to 75% of their original capacity for up to 300 charging cycles, or until whichever limit is reached first. Damage from water ingress or human error is not covered by the warranty. |
Exclusions. This Limited Warranty does not cover the following:
(1) Normal wear and tear of the product.
(2) Damage or failure from abuse, neglect, misuse, or accident.
(3) Damage from stunt riding, ramp jumping, acrobatics, or similar activities or any activity that is not consistent with the intended use of the bike.
(4) Damages resulting from improper charging of the battery pack or use of any charger not supplied by Happyrun or its dealers.
(5) Installation of any third-party parts, accessories, or electrical or
mechanical components.
(6) Any components that have been modified or tampered with, including but not limited to tires, brake pads, chains, lights, motors, battery packs, displays, controllers, etc.
(7) Lost or damaged keys or NFC card.
(8) All warranties are void if electrical parts have been repaired or modified by a person not authorized by Happyrun.
(9) The bike was stolen, we can not cover full refund or replcament for stolen bikes.
For Separately Purchased Accessories & Replacement Parts
1. Return & Exchange Policy
Within 14 Days of Receipt: Returns are accepted for items in original, unused condition with complete packaging.
- Quality Defect: lf the accessory or part has a manufacturing quality issue, the return or exchange shipping fee will be fully covered by HAPPYRUN.
- Non-Ouality lssue (Preference Return): Exchanges are not accepted, for returns and refund, a 20% return shipping fee will be deducted from the total order amount (with a minimum charge of $15).
After 14 Days of Receipt: Returns and exchanges are not accepted.
2. Warranty Coverage & Term Lengths
HAPPYRUN provides a limited warranty for separately purchased functional parts and accessories starting from the date of receipt.
1-Year Limited Warranty (Core Components): Front Fork, Handlebar, Battery, Controller, Charger, and Motor.
6-Month Limited Warranty (General Accessories & Gear): General e-bike accessories and riding gear (including add-on accessories such as, display (LCD Meter), helmet, front/rear racks, baskets, saddlebags, bike locks, mirrors, phone mounts, and add-on lights).
Not Covered Under Warranty: Wear-and-tear items and consumable parts (detailed below).
Note: For all warranty replacement parts sent to the customer, the customer is responsible for the freight/shipping cost.
3. Warranty Exclusions & Limitations
This Limited Warranty does not cover:
(1) Wear & Tear / Consumable Items: Ordinary wear and tear not caused by defects in workmanship or material. Excluded parts include, but are not limited to:
- Brake pads, brake rotors, brake cables and casings
- Tires, inner tubes, spokes, rims
- Chains, chain rings, cassettes, freewheels, sprockets, cranksets
- Handlebar grips, pedals, kickstands, rubber moving parts
- Stripped threads, bolts, hardware, and tools
*Additional wear-and-tear items not listed here may also apply. Please contact our after-sales support for confirmation.
(2) Elemental & Cosmetic Damage: Deterioration of surface finish, paint, appearance, or corrosion caused by environmental factors (moisture, extreme heat, rain, salt, etc.).
(3) Improper Use & Abuse: Defects or damage resulting from accidents, abuse, misuse, abnormal use (such as stunt riding, racing, or commercial use), improper storage, or exposure to liquids and chemicals.
(4) Unauthorized Service & Assembly: Defects caused by improper assembly, modification, testing, maintenance, or repair not following official manuals.
(5) Labor Charges: Labor charges for part replacement, installation, or changeover services.
(6) Third-Party Compatibility: Damage caused by the use of third-party accessories or components not approved by HAPPYRUN.
(7) Altered Products: Any product with a removed, defaced, or altered serial number or bar code.
Claims Process
Warranty Claims
All claims to this warranty must be made through Happyrun and submitted to support@happyrunbike.com. You can also click here to submit a request form. Proof of purchase and photos or videos of the damaged product is required to be submitted alongside any warranty request. Before making a warranty claim, you are encouraged to contact Happyrun via support@happyrunbike.com, as there may be a simple fix for your problem that does not necessitate filing a claim. Valid warranty claims made within 1 years of initial purchase will be processed through Happyrun.
Happyrun will not replace any part without first seeing photos or video of the damaged product. Customers must provide this evidence by email.
Note: Happyrun will offer free components and replacement parts, and any installation fees will not be covered by Happyrun without the after-sales team's authorization.
Shipping Damage Claims
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact support@happyrunbike.com and provide us with photo or video proof.
No free accessories are eligible for replacement or compensation if they are scratched during transportation.
NOTICE: We will not accept shipping damage claims filed more than 14 days after receipt of any products.
Credit Card Chargebacks
If any ebike purchase becomes subject to a credit card chargeback in any amount, and you are still in possession of the ebike, then this Limited Warranty shall be invalidated until the credit card chargeback has been resolved.
Contact Us
Tel.：+1 (909) 676-1555
Email：support@happyrunbike.com
Monday to Friday, 9 AM to 6 PM (PST)