Return and Refund
Order Cancellation
To cancel an order, please email us at support@happyrunbike.com before shipment. Submission of a cancellation request does not guarantee approval. If successfully canceled, you will receive an email confirmation within 24 hours, and a 4.5% transaction processing fee will be applied to the refunded amount.
Once the order has been shipped, we are unable to cancel it. However, you may refuse the package. In such cases, a 4.5% transaction processing fee will be charged. This fee is retained by the financial service provider that processed your payment, not by Happyrun. The fee can be waived if you opt for a product exchange. Additionally, customers are responsible for return shipping costs: $150 for adult bikes and $40 for kids' bikes.
Please choose carefully, and feel free to contact our team for assistance in selecting the correct product.
Bike Return Policy:
Please read the following carefully to understand our returns and restocking fee policy applicable to all components, accessories, and ebikes sold by Happyrun. Purchases made between November 21st and December 24th can be returned until January 6th of the following year. Please note, that the item needs to be in new and unused condition to qualify for a full refund with no restocking fee, less shipping charges.
For Non-Quality Issues
(1) The bike is new and unused:
Within 14 days of receipt: A $150 return shipping fee per bike, along with a 4.5% transaction processing fee, will be deducted from your refund. This fee is not retained by Happyrun but by the financial service provider that handled your online payment.
Within 14 days of receipt: A $150 return shipping fee per bike and an additional 20% restocking fee will be deducted from your refund. Note: The item must be in good condition, and the mileage on the e-bike's odometer must not exceed 20 miles.
Note: Returns are not allowed for bikes after 14 days of receipt.
Return Conditions Within 14 Days of Receipt:
For approved returns within 14 days of receipt, the e-bike must be in unused condition, free of dirt, scratches, or other signs of use. It must be returned with all original accessories, including but not limited to the battery, charger, keys, tool kit, and owner's manual. Original packaging should be used whenever available.
For Quality Issues
(1) Within 14 days of receipt: A full refund will be provided, with no return shipping or processing fees charged (for critically damaged items or items affecting functional use). Alternatively, the customer may choose to exchange for another e-bike, with no additional return shipping costs required.
Note: Please remember that our Happyrun team will investigate into the quality issues carefully. If there is any damage to the bike is found intentional and man-made, we will still charge the return shipping fee.
*Definition of critically damaged items: the main structure of the product is deformed and affects its normal functions in any form.
(2) After 14 Days of Receipt
Return Shipping Fees: Depending on the circumstances, customers may be responsible for return shipping costs. Please contact our customer support team at support@happyrunbike.com for return authorization and shipping instructions.
15 Days to 3 Months:
If a functional issue occurs, please contact our support team for warranty assistance. Refunds are no longer available as a standard return option during this period. However, if our technical team determines that the issue cannot be repaired and was not caused by user damage, misuse, or improper handling, you may be eligible for a refund or replacement.
3 Months to 6 Months:
If a functional issue occurs, please contact our support team for warranty assistance. Refunds are no longer available as a standard return option during this period. If our technical team determines that the issue cannot be repaired and was not caused by user damage, misuse, or improper handling, you may be eligible for a replacement only.
After 6 Months (Within Warranty):
If you experience any issues with your e-bike, please contact our customer support team for assistance. We're committed to supporting you throughout the applicable warranty period. Warranty coverage and available services depend on the specific component and its applicable warranty period. Please refer to our Warranty Policy for full details. While refunds are no longer available after 6 months of receipt, eligible warranty services remain available in accordance with our Warranty Policy.
Warranty Period After Replacement: If a replacement e-bike is provided, the original applicable warranty period remains in effect. The warranty period continues to be calculated from the original order's delivery date and does not restart upon replacement.
Return Conditions After 14 Days of Receipt:
For approved returns due to functional issues after 14 days of receipt, customers must ensure the e-bike is in acceptable return condition and include all original accessories, including but not limited to the battery, charger, keys, tool kit, and owner's manual. The e-bike must also be properly packaged for safe transportation.
If the original packaging is no longer available, customers must use suitable alternative packaging materials and follow our customer support team's packing instructions. We reserve the right to refuse any return shipment that does not meet our specified packaging requirements.
Important: These timeframes describe return and refund eligibility and do not shorten or replace your applicable warranty coverage, which remains subject to the relevant warranty terms and exclusions.
Warranty Coverage Exclusions
Warranty coverage does not apply to damage or malfunctions resulting from the following circumstances:
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Improper Use or Maintenance: Failure to operate, maintain, adjust, or store the e-bike according to the Owner's Manual.
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Unauthorized Modifications or Repairs: Damage or malfunctions caused by unauthorized disassembly, modifications, alterations, or self-repairs.
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Misuse or Accidental Damage: Damage resulting from abuse, neglect, improper handling, environmental exposure, accidents, or collisions.
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Unauthorized Third-Party Repairs: Repair costs incurred without our prior written authorization.
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Packaging Damage: Minor scratches, dents, or damage to the outer shipping box that does not affect the e-bike itself.
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Unauthorized Returns: Returns sent without prior contact and written authorization from our support team. Unauthorized returns may be refused or deemed ineligible for a refund.
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Normal Wear and Tear: Normal wear, cosmetic deterioration, and consumable parts resulting from regular use or mileage, including but not limited to tires, inner tubes, saddles, grips, plastic covers/body panels, brake pads, brake discs/rotors, brake cables, chains, kickstands, and surface or paint scratches.
Note: These return condition requirements apply to refund returns and do not automatically apply to warranty repair or replacement claims.
Accessories Return & Exchange Policy:
For Non-Quality Returns & Exchanges (Customer Responsibility)
(1) Within 14 Days of Receipt: Returns and exchanges are accepted for items in original, unused condition with complete packaging. Customers are responsible for all return and exchange shipping costs.
(2) After 14 Days of Receipt: Returns and exchanges are not accepted.
For Quality Issues (HappyRun Responsibility)
If the item is defective or damaged upon arrival, HappyRun will cover all return and exchange shipping costs and provide a replacement or refund/compensation. You must report damages or defects to Customer Service with photos or videos within 14 days of receiving the goods.
Note: All returns and exchanges require the original packaging supplies and shipping box. Products must be unused, free of any wear, dirt, or scratches, and in the exact same condition as when you received them.
Start My Return
To better understand the problem and solve it effectively, photos and/or videos are REQUIRED as evidence. Click here to submit a return request, or contact us at support@happyrunbike.com. If your return is approved, we will provide you with a return shipping label.
If the customer decides to arrange the return shipment and the request has been confirmed by the Happyrun customer service team, the customer is responsible for ensuring the safe shipment and successful return. Items returned without prior approval will not be accepted. Happyrun is not liable for the cost of return shipping arranged by the customer nor for any lost return packages. We sincerely appreciate your cooperation!
Refund
Refunds will be processed within 10-15 business days after we receive and inspect the returned package. Once we confirm the returned product meets our return conditions, we will deduct any applicable fees and issue the remaining refund to the customer's original payment method.
If the refund has not been credited to your account after 7 days, we recommend contacting your credit card company and/or bank. Please note that delays may occur due to the varying procedures of financial institutions.
Scope of Application
This return policy applies only to products purchased through the Happyrun official website (happyrunbike.com). Purchases made through other channels, such as Amazon or offline dealers, are not covered by this policy. Customers must adhere to the return policies of the respective platforms or dealers.
Contact Us
Tel.：+1 (909) 676 1555
Email：support@happyrunbike.com
Monday to Friday, 9 AM to 6 PM (PST)